Refund policy

Refund & Replacement Policy

Welkin Jewel LLP.

  • No Returns Policy

Due to the high-value and custom nature of our jewelry and diamond products, we do not accept returns or provide refunds once an order has been delivered.

All sales are considered final.

  • Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery.

To help us verify the issue, please provide clear photographs and videos of the product, packaging, and shipping label.

After reviewing and verifying the issue, we may offer a **replacement, repair, or another appropriate resolution**, depending on the circumstances and at our discretion.

  • Custom & Personalized Orders

Custom-made, personalized, engraved, or specially manufactured jewelry items cannot be returned, exchanged, or refunded.

This includes products made specifically according to the customer's requested design, measurements, specifications, engraving, or customization.

  • Modifications & Resizing

We understand that customers may require resizing, modifications, or design adjustments after receiving their jewelry.

We will be happy to assist with modification or resizing requests whenever possible.

Minor modifications or adjustments may be provided at no additional cost, depending on the nature of the request.
Major modifications, redesigns, stone replacements, metal changes, or significant alterations may incur additional charges.
Customers are responsible for shipping costs associated with modification or resizing services unless otherwise agreed in writing.

  • Replacement Policy

Replacement requests will only be considered under the following circumstances:

The product was damaged during transit.
An incorrect product was received.
A manufacturing defect is confirmed by our team.

All replacement requests are subject to inspection and verification by Welkin Jewel LLP.

Replacement approval will be determined after evaluating the product and the circumstances of the claim.

  • Cancellation Policy

Orders may only be cancelled **before production or shipment has begun.

Once production has started or the order has been shipped, cancellation requests cannot be accepted.

For custom-made, personalized, or made-to-order products, cancellation may not be possible once production has commenced.

  • Contact Us

For any questions or inquiries regarding refunds, replacements, cancellations, resizing, or modifications, please contact us with your order number and relevant details.

Welkin Jewel LLP.
Email: [jewelswelkin@gmail.com](mailto:jewelswelkin@gmail.com)
Mobile:+91 76001 81018

We are committed to providing quality jewelry and professional customer service and will do our best to assist you with any genuine concerns regarding your order.